Renew didn’t work. | Help Center

Renew didn’t work.

Firmino 03/10/2019 17:31

Platform:iPhoneVersion:5.9.3

I Renew my account using my Android cellophone, but until now, i can’t see the renew in my status (in no one of my devices).

What have i to do?

Kassy post on 03/16/2019 14:00#1

Doit.im

Thank you very much for your support!
Your Pro account works well, please check by refreshing your web version and manually sync your phone and desktop version.
If any further questions, please feel free to contact us.
Nice day!
proton post on 03/17/2019 13:25#2

@Kassy hey, what about my account?
Kassy post on 04/15/2019 02:49#3

Doit.im

@proton Thank you very much for your support! Really sorry for the late reply.
Your Pro account has been updated now, please check by refreshing your web version and manually sync your phone and desktop version.
If any further questions, please feel free to contact us.
Nice day!
proton post on 04/26/2020 00:23#4

@Kassy hey, it happened again :(