Pro subscription not working | Help Center

Pro subscription not working

zepelette 03/31/2019 15:40

Platform:All

Hello,

my yearly pro subscription auto-renewed via Google Play on March 22th 2019 and payment was successfully taken from my debit card (screenshot in attachment file). However my doit.im account online doesn't seem to reflect this so I'm unable to automatically sync across all my devices (in fact the app is unusable as a warning message keeps popping up to say that I need to renew my Pro subscription to enable automatic sync).

Please can you resolve this ASAP?

Thanks and Regards,
Ekaterina

2019-03-26_14-12-20.png

Kassy post on 04/15/2019 06:40#1

Doit.im

Thank you very much for your support!

Sorry for the late reply.

Your Pro account has been updated, please check by refreshing your web version and manually sync your phone and desktop version.

If any further questions, please feel free to contact us.
Have a nice day!