I've paid through Google Play and am still waiting for my upgrade - this is the second year in a row. I have reached out to 3 emails for solutions:
vip@snoworange.com
kassy@doit.im
adams@snoworange.com
Last year, Kassy helped me with this issue. I'll keep you updated.
DO NOT RENEW A SUBSCRIPTION VIA GOOGLE PLAY. YOU WILL LOSE MONEY
Payment passes only on http://doit.im/upgrade
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12/04/2019 23:55#1