License expiration? | Help Center

License expiration?

PRO

kwojciechowski78 11/25/2017 06:38

Platform:android

Hi,
I have paid for my doit account via google play (I have active subscription), and from google play side I can see, that my license is valid till 10/28/2018, but in the app and on the website, I see that it will Expire in next week (11/30/2017). I had similar problem last year, my license expired, and only after contact with you it was actually renewed.

Please check the status of license, and do something to:
1) guarantee that my Doit will work next week without problems
2) help for the future, to avoid necessity to contact with you every year...

best regards, krzysztof

Kassy post on 11/27/2017 03:29#1

Doit.im

Thank you very much for your contact!

Your Pro account has been updated, please check.
The problem has been in the process to be fixed.
We intend to solve it as soon as possible.

Have a nice day!
htcfannn post on 11/27/2017 19:21#2

Hi,

i have the same problem like Krzysztof. Please check that ASAP.

Best reagrds
Cezary
Kassy post on 11/29/2017 07:16#3

Doit.im

@htcfannn Thank you very much!
Your Pro account has been updated.
And it's also replied here http://help.doit.im/topics/8696.

Nice day!