Auto-Renew charged, but didn't actually renew | Help Center

Auto-Renew charged, but didn't actually renew

jasonhoffmanou 09/05/2016 01:35

Platform:All

Hello,

My account was paid with auto-renewal on 8/30/16, but as of 9/4/16 I'm still not upgraded as a Pro member.

This is quite frustrating, as I received the email confirmation charging for renewal, and that showed up in my bank account. This has already caused problems as many reminder notifications didn't not pop-up on my phone because the upgrade did not occur.

Could you please assist me?

Thank you,
Jason

Linjiani post on 09/05/2016 03:24#1

PRO

This is a private comment.
jasonhoffmanou post on 09/06/2016 01:03#2

PRO

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Linjiani post on 09/07/2016 09:54#3

PRO

@jasonhoffmanou Kindly accept my sincere apologies for the delay in replying to you. When paid via google play, sometimes it may be delayed. If you want a refund, since you charged via google play, you should apply for refund through their own platform . We are sorry for any inconvenience caused .
Thanks for your support for Doit for such a long time.
jasonhoffmanou post on 09/13/2016 20:27#4

PRO

@Linjiani Will this be an issue again next August? It was not merely a delay because of Google Play. If you look at the below links, there is at least one month that would allow for processing, but their auto-renew did not complete unless they emailed you.

1) http://help.doit.im/topics/7456
2) http://help.doit.im/topics/7445

or see the first searches in Google. There must be some error that is not merely a "delay" from Google Play. Certainly other applications don't have up to month-long delays for renewal via Google Play.

PaymentErrors.jpg
Linjiani post on 09/14/2016 08:36#6

PRO

This is a private comment.